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FREQUENTLY ASKED QUESTIONS

Common questions about our Vitall Check products.

ABOUT THE SERVICE & ORDERING

How does Vitall Check’s home blood testing service work?

Vitall Check offers convenient at-home blood testing kits designed for comprehensive health and fitness monitoring. After ordering your chosen test online, you’ll receive a discreet package with all the necessary tools and clear instructions. Perform a quick finger-prick at home, place your sample in the provided tube, and send it to our accredited UK laboratory using the prepaid envelope. The lab activates your kit automatically upon receipt, and your secure results are delivered for easy review and tracking.

Do you offer subscription packages or just single tests?

Currently, we offer individual tests that you can order at any time. We’re also planning to launch monthly subscription packages soon, ideal for monitoring your health, wellness, or fitness levels regularly. Stay tuned or sign up for our newsletter to be notified about updates.

Can I purchase a Vitall Check test as a gift for someone else?

Yes. You can purchase our test kits as gifts. The recipient will receive the kit, and once they’ve provided their consent and returned their sample, the kit will be activated automatically so they can securely view their results online.

Can businesses like gyms, pharmacies, or clinics partner with Vitall Check?

Absolutely. We offer trade discounts and tailored packages for businesses looking to expand their health and wellness services. To learn more about partnership opportunities, please contact our partnerships team directly.

What happens if I order the wrong test or want to exchange my test kit?

If your kit is unopened and unused, our customer support team can often arrange an exchange or refund. Please contact us as soon as possible to explore your options. For health and safety reasons, opened or used kits cannot be returned or exchanged.

SAMPLE COLLECTION & SENDING YOUR SAMPLE

What if my blood sample isn’t collected properly?

In rare cases where the sample volume is insufficient or a biomarker cannot be accurately tested, we will automatically send you your first replacement kit at no cost. Thereafter, we will charge £30 for replacement kits if you provide an unusable sample. Each kit contains detailed instructions, user-friendly lancets, and best-practice guidelines to help ensure you collect an adequate sample.

How do I ensure a successful finger-prick blood sample?

For the best sample quality, stay well-hydrated, gently warm your hands (using warm water or by rubbing them together), and keep your arm below heart level to boost circulation. Follow the step-by-step instructions in your kit carefully to achieve a clean, usable sample.

Can I track my blood sample after posting it?

Yes. Every kit comes with a Royal Mail tracking reference so you can monitor your sample’s journey from the moment you post it until it reaches our laboratory.

LAB PROCESSING & RESULTS

When will I receive my results?

You can typically expect to see your results on your secure online dashboard within 2–4 days of our partner lab receiving your sample. (Please note that if you post your sample on a Friday or bank holiday, processing may occur on the next working day.)

Are Vitall Check’s blood tests accurate and reliable?

Yes. Our tests are analysed in accredited laboratories that adhere to stringent safety, quality, and accuracy standards. This ensures you can trust the precision and reliability of your results.

How will I understand what my results mean?

Your detailed report is uploaded to a secure online portal where each biomarker is explained in clear, plain language with reference ranges. You’ll also receive actionable lifestyle, wellness, and fitness recommendations tailored to your results.

Are your laboratories accredited by recognised health regulators?

Yes. Our partner laboratories are fully accredited by the Care Quality Commission (CQC) and the United Kingdom Accreditation Service (UKAS), ensuring that they follow robust quality control procedures.

What support does Vitall Check offer after I receive my results?

Once your results are available, our secure online portal provides clear, user-friendly reports along with lifestyle, wellness, and fitness guidance. If you have any non-medical questions, our customer support team is here to help.

USING VITALL CHECK TESTS & SPECIAL CONSIDERATIONS

Do I need to fast before taking a Vitall Check blood test?

We do not provide fasting guidelines as it largely depends on the type of test and your circumstances. If you’re unsure about fasting for tests like glucose or cholesterol, please consult a medical professional beforehand.

Is Vitall Check suitable for fitness enthusiasts and athletes?

Absolutely. We offer a range of test panels that monitor key biomarkers relevant for athletes, gym-goers, and bodybuilders. These insights can help optimise training, recovery, and overall performance.

Can Vitall Check’s tests be used for regular health screening?

Yes. Many customers use our tests periodically to monitor key biomarkers over time. Our diverse panels make it easy to keep a proactive eye on your well-being.

Can I take a Vitall Check test if I’m on prescribed medication?

In most cases, yes. However, certain medications may influence some test results, especially those measuring hormones or nutrient levels. If you’re uncertain about how your medication might affect your results, please consult your prescribing physician.

Does Vitall Check offer tests suitable for vegans or those with dietary restrictions?

Yes. Our comprehensive panels measure essential nutrients, including Vitamin B12, Iron, Vitamin D, and Calcium, which can sometimes be deficient in vegan or restricted diets, helping you adjust your nutrition or supplement regimen accordingly.

Are Vitall Check tests suitable for monitoring hormone replacement therapy (HRT)?

Yes. Our hormone-focused tests can be used to monitor the effectiveness of HRT by regularly tracking specific hormone levels. For best outcomes, discuss your results with your specialist to determine if any adjustments are necessary.

YOUR DATA & PRIVACY

Is my personal and health data safe with Vitall Check?

Yes. We are committed to full GDPR compliance and follow strict data protection protocols. Your information is stored securely and is accessible only by authorised personnel, ensuring your privacy throughout the testing process.

IMPORTANT DISCLAIMER

  • LIFESTYLE & FITNESS FOCUS

    We provide insights focused on lifestyle, wellness, and fitness rather than formal medical advice. For any specific diagnosis or treatment concerns, please consult a qualified healthcare professional.

  • NO FASTING INSTRUCTIONS PROVIDED

    We do not offer fasting guidelines. If you’re unsure whether fasting is required for your test or if your medication might affect your results, please seek advice from a medical expert.

  • NOT A REPLACEMENT FOR GP VISITS

    Vitall Check tests are designed to provide additional insight into your health and fitness. They are not intended to replace professional medical assessment, diagnosis, or care.