Contact information

Contact Information Policy

Vitall Check Ltd
Company Registration Number: 15382105
Website: https://vitallcheck.co.uk
Last updated: February 25, 2026

This Contact Information Policy outlines the official channels through which customers, partners, and regulatory bodies may communicate with Vitall Check. We are committed to providing clear, accessible, and professional communication regarding our at-home clinical-grade testing services.

1. General Enquiries and Customer Support

For all general enquiries, assistance with test kits, or questions regarding your Insight Reports, please contact our Customer Experience Team.

  • Email: hello@vitallcheck.co.uk
  • Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT), excluding UK Public Bank Holidays.
  • Response Time: We aim to respond to all digital enquiries within 24–48 business hours.

2. Medical and Clinical Enquiries

Please note that Vitall Check provides diagnostic data and health action plans for proactive wellness purposes. Our staff cannot provide emergency medical intervention.

  • Clinical Correspondence: If you have specific questions regarding the UKAS-accredited laboratory process or the interpretation of your results as presented in your Insight Report, please contact clinical@vitallcheck.co.uk.
  • Emergencies: If you are experiencing a medical emergency, do not contact Vitall Check. Please dial 999 or visit your nearest Accident & Emergency (A&E) department immediately.

3. Data Protection and Privacy

In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, all enquiries regarding your personal data, right to erasure, or subject access requests should be directed to our Data Protection Lead.

  • Privacy Contact: privacy@vitallcheck.co.uk
  • Postal Address: Vitall Check Ltd, Daniels Farm, Wash Road, Essex, SS15 4AZ, United Kingdom.

4. Legal and Regulatory Communications

Official legal notices or correspondence regarding our regulatory status (including UKAS standards or CQC-related enquiries) must be sent via recorded delivery to our registered office or via the dedicated legal email.

5. Media and Partnerships

For fitness professionals, nutritionists, personal trainers, or media outlets looking to collaborate or enquire about professional-grade diagnostic tools:

6. Complaints Procedure

We strive for excellence in every test kit delivered. If we have failed to meet your expectations, we encourage you to contact us immediately so we can resolve the matter.

Please include your Order ID number and a detailed description of your concern to ensure a rapid resolution.

7. Official Website

The only official website for Vitall Check services is:
https://vitallcheck.co.uk

8. Amendments to Contact Details

Vitall Check reserves the right to update these contact details at any time. Changes will be reflected on this page and, where appropriate, communicated via our SMS/Mobile service or email newsletter.